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frequently asked questions

about your stay at the hotel

Information to help you prepare your trip with ease

Do you have a question about your search or booking at the Best Western Paris Asnières? We endeavour to answer with complete transparency. For more information, make sure you also take a look at the hotel regulations, which include the hotel’s conditions of use. If you haven’t found the answer to your question on this page, please contact us using the contact form.

services

Can we smoke in the hotel?

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Definitely not: for the respect and comfort of our customers, smoking and vaping are prohibited throughout the hotel, including in the rooms. Please see the hotel regulations for more information.

Do you have a gym?

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The hotel does not have any sporting or fitness facilities. There are sporting facilities (pool, ice rink, park) within easy reach of the hotel.

Do you have a spa and pool?

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The hotel does not have a spa or a pool, but the public pool is just opposite the hotel.

Do you offer room service?

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Room service is available via reception 24/7!

Do all the rooms have broadband?

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High-speed Wi-Fi is available for free throughout the hotel, including in the rooms.

Do you have a business centre?

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The hotel does not provide access to desktop computers. The hotel lobby is available for use from 12 p.m. to 6 p.m. for co-working and features tables with power sockets and USB ports. See the co-working offers terms and conditions.

Do you have a meeting room?

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The hotel has a cosy meeting room on the mezzanine just above the hotel lobby, which can accommodate up to 22 people. Prior booking required.

Can we dine at the hotel?

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Yes. You can eat in the lobby or opt for room service. The bar serves light meals from midday to midnight.

What time does breakfast start?

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The breakfast buffet is available every day from 6:30 a.m. to 11 a.m. in the lobby. If you want to enjoy breakfast in the comfort of your own room, book your Room Service Breakfast the day before. Express and Takeaway Breakfasts are served from 5 a.m. - book the day before at reception.

accessibility

What is the hotel's adress?

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The hotel is located at 10 Rue Ladji Doucouré 92600 Asnières-sur-Seine

What are the hotel’s GPS coordinates?

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The GPS coordinates are 48.93092849758113 and 2.2829361129403902

Is the hotel easy to get to by car?

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Within ease reach of the D19, which links Paris Porte de Clichy to Gennevilliers, the hotel boasts direct access to the A86 motorway in under 10 minutes.

Is there a car park?

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Yes, there are secure parking spaces for hotel customers, available for an additional fee. Contact us to reserve a parking space.

Can I leave my bike in a safe place?

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There is a large bike storage area available.

Can I get to the hotel on public transport?

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Yes. The hotel is right next to: - Asnières Gennevilliers les Courtilles metro station on Line 13 <br>- Bus numbers: 235, 238, 276, 304, 378, Noctilien nightbus 51 - Les Courtilles stop on the T1 tram line

I’m coming from Paris by train. How do I get to the hotel?

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- From Gare Saint Lazare: Take metro line 13 (direction Asnières-Gennevilliers-Les Courtilles) to Asnières-Gennevilliers-Les Courtilles (estimated journey time 20 minutes) - From Gare de Lyon: Take metro line 14 (direction Mairie de Saint-Ouen) to Porte de Clichy. Then take metro line 13 (direction Asnières-Gennevilliers-Les Courtilles) to Asnières-Gennevilliers-Les Courtilles (estimated journey time 24 minutes) - From Gare Montparnasse: Take metro line 13 (direction Asnières-Gennevilliers-Les Courtilles) to Asnières-Gennevilliers-Les Courtilles (estimated journey time 29 minutes) - From Gare de l'Est: Take metro line 7 (direction Mairie d'Ivry) to Pyramides. Then take line 14 (direction Mairie de Saint-Ouen) to Porte de Clichy. Finally, take metro line 13 towards Asnières-Gennevilliers-Les Courtilles to Asnières-Gennevilliers-Les Courtilles (estimated journey time 30 minutes) - From the Gare du Nord: Take metro line 5 (direction Bobigny Pablo Picasso) to Stalingrad. Then take metro line 2 (direction Porte Dauphine) to Porte de Clichy. Finally, take metro line 13 (direction Asnières-Gennevilliers-Les Courtilles) to Asnières-Gennevilliers-Les Courtilles (estimated journey time 33 minutes)

How can I get to the hotel from Gare d'Asnières?

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You can get the 238 bus from Gare d'Asnières to just outside the hotel. From Gare d'Asnières you can get to la Défense, Nanterre or Bois-Colombes in 5 minutes with the L and J Transilien train lines.

Are you far from the Parc des Expositions?

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- From the Parc des Expositions Paris Le Bourget: Around 25 minutes on the A86 - From Parc des Expositions Paris-Nord Villepinte: Around 30 minutes on the A86 - From the Parc des Expositions Paris Porte de Versailles: Around 45 minutes on the Périphérique ring road

I’m coming by plane. How do I get to the hotel?

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- From Paris-Charles de Gaulle airport: The A1 followed by the A86 (around a 30-minute drive) - From Paris-Orly airport: The Périphérique ring road followed by the A86 (around an hour’s drive)

Does your hotel provide transfers from the station or airport?

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We have reliable partners and can book you a shuttle on your behalf, but you will need to pay for the transfer. We have however negotiated exclusive rates for our customers. Please contact us for more details.

Rooms

What time can I arrive and when do I need to vacate my room?

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You are guaranteed access to your room from 3 p.m. onwards. Customers must leave their rooms at 11 a.m. at the latest on their departure date.  Please let us know by e-mail or phone if you will be arriving late. If you will be arriving after 10 p.m., please call us on +33 (0)1 85 74 13 00.

Can I leave my room a little later?

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If you need to keep your room, we can offer you a late check out for an additional fee (25% of the nightly rate), subject to availability. We also offer a luggage storage service, which means you can wait comfortably at the hotel bar, or head into Paris and pick up your luggage later.

Do the rooms have coffee machines?

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Yes, there is an espresso machine with two coffee capsules, as well as teabags and a kettle in every room.

Can you eat in the rooms?

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Yes, you can order room service or get a delivery. All our rooms are also equipped with a kitchenette featuring an electric hob, a tap and a small fridge. Please ask at reception for this service, which is subject to an additional charge. You can also choose this option when booking online.

Does the hotel have a laundry service?

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An iron and ironing board are available. If you want to clean your clothes, we work with a dry cleaning service. Please see the list of prices and items that can be cleaned in the wardrobe in your room.

Do you have bathrooms with baths?

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No, all our rooms have bathrooms with showers.

What size are the beds?

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Our rooms feature top-quality bedding. Our double rooms have 160 x 200 cm beds. Our twin rooms have two 90 x 200 cm beds.

What is in the rooms?

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All our rooms have air conditioning. When you arrive, you will find a welcome tray with a kettle, tea, an espresso machine and coffee capsules. You will also find hanging space for your clothes and a desk area to sit at. All the rooms include Google Chromecast so you can watch your favourite shows on the 49-inch flat screen. The bathrooms all have showers.

Do the rooms have a hairdryer?

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No, but you can ask for one at reception.

Do you have rooms for 3 to 4 people?

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We don’t have sofa beds or specific family rooms. On every floor there are two communicating rooms with double doors that keep these two rooms separate. They can accommodate a family or a group.

reservation

Is my booking guaranteed?

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A booking is only considered as confirmed after you have paid a down payment or deposit by credit card. Our hotel systematically sends booking confirmation emails.

Can I change the dates for my booking?

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In certain cases, yes. Depending on the hotel’s availability and if you have chosen our Flexible Rate, you can change your dates or cancel your booking. Changes or cancellations can be made free of charge up to 6 p.m. on your day of arrival. Please see the terms and conditions for your rate for more details.

Where can I find your General Terms and Conditions?

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Our General Terms and Conditions can be found on our website, at the bottom of the page.

I made a mistake with my booking, can I amend it?

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If you chose the Flexible Rate, and subject to the hotel’s availability, you can amend your booking. If not, we will not be able to process your request. If you made a booking inadvertently, please contact reception right away. You can also check with your personal travel insurance.

Which payment methods do you accept?

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We accept payment by French holiday voucher (ANCV), credit and debit card (Visa, Eurocard, Mastercard, American Express) and by cash in Euros. Anyone wishing to pay by French holiday voucher (ANCV) will need to show ID.

When will my card be debited?

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If you chose a changeable or cancellable rate, you will need to provide your card number but your card won’t be debited. If you chose a non-cancellable, non-refundable rate, 100% of the total amount, excluding extras, will be debited at the time of booking.

I found your hotel cheaper elsewhere, can I get my money back?

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We do not issue refunds. If you have found a better price elsewhere and if you haven’t yet booked your stay, please contact us on +33 (0)1 85 74 13 00 or send us your price request via the contact form.

Why is the price cheaper on the website?

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Going directly through the website guarantees you the best price, subject to availability. Our website is our official online point of sale and no intermediaries are involved in this sales process.

Is the hotel accessible using public transport?

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The hotel is located minutes from the Asnières-Gennevilliers-Les Courtilles stop on metro line 13. The hotel is only a 20-minute metro ride from Gare Saint Lazare.

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contact

Best Western M-Treize Paris Asnières
10 rue Ladji Doucouré
92600 Asnières-sur-Seine
Tel: +33 1 85 74 13 00

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